Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCEDURES 

To initiate a return, you can contact us at contact@studiopoppage.com.
You can also access your customer account to submit a return request. You will receive an email confirming acceptance of your request.

Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.

If your return is accepted, we will send you a shipping label and instructions on how and where to return your package. The cost of this label will be deducted from the refunded amount. Any item returned without a prior return request will not be accepted.

For any questions regarding a return, you can always email us at contact@studiopoppage.com.

DAMAGED OR NON-CONFORMING ITEMS

Please inspect your order upon receipt and contact us within 48 hours of receipt if the item is defective, damaged or you receive the wrong item, so that we can process your request, please send us pictures of the defective item.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 working days have passed since your return was approved and you have not received your refund, please contact us at contact@studiopoppage.com.