FAQ
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We ship to France and all countries within the European Union.
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All orders are shipped via Colissimo, with delivery available to your home or to selected pickup points, depending on your location.
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Express shipping is not available at this time.
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Shipping fees are calculated at checkout based on the destination country and the total weight of your order.
Free shipping is available on orders over €400 for deliveries within France only. -
Yes. You may return your order within 14 days of receipt, in accordance with European regulations.
Returned items must be in their original condition, unworn, unwashed, undamaged, and with all original tags attached.
Any item that does not meet these conditions will not be eligible for a refund. -
Return shipping costs are the responsibility of the customer.
However, returns are free of charge in the case of a defective item or an error on our part. -
If the item you received is defective, please contact our customer service department within 48 hours of delivery at contact@studiopoppage.com
enclosing clear photos of the damaged item.
Upon receipt of your request, we will carefully review it and contact you as soon as possible. -
Once your return has been approved, refunds are issued to the original payment method used at checkout.
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We carefully select designers who prioritize natural materials such as cotton, silk, linen, or wool, and who develop their collections with responsible production processes and a strong focus on quality and durability.Our selection reflects a commitment to thoughtful design rather than mass production.
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No. Most of our pieces are produced in limited quantities, and sold-out items are generally not restocked.
This approach allows us to maintain exclusivity and highlight the unique character of each collection. -
Our brands are designed and manufactured in South Korea, reflecting the country’s contemporary design culture and craftsmanship.
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Our products generally fit true to size.
If you are unsure about sizing, please contact our customer service team — we will be happy to assist you. -
You may contact us exclusively by email at:
contact@studiopoppage.com
We aim to reply within 24–48 business hours.